Accessibility

Whatever your needs, please let us know how we can help.

Lakewood Amphitheatre strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at lakewoodampinfo@livenation.com or 404-443-5000.

Arrival & Accessible Entrances: 

Both entrances at Lakewood Amphitheatre have accessible accommodations. You may enter closer to the gate, by using our accessible entrance located in front of the Box Office at either East or West gate. If you’ve purchased a VIP ticket, the VIP entrance is on the West side of the venue, as it is closer to our VIP Lounge. There are no steps at either entrance. If you require special assistance, please use the main, Eastern entrance (closest to accessible parking) and a member of the Security or Guest Ambassador can assist you.  

Restrooms: 

All of our restrooms at Lakewood Amphitheatre are accessible. There are two restroom buildings in our venue, one located on the East Plaza, and the other on the West Plaza. Both accessible restroom buildings are single user and first come, first served.  

Ticketing: 

You can buy accessible tickets to Lakewood Amphitheatre events online – no need to call the box office. Look for the show accessible tickets on the Tickets page to view all available accessible seats. There’s accessible seating in every price range. Try to buy accessible tickets in advance so you secure a seat – there’s limited availability on the day of an event.

Accessible Parking:   

There’s accessible parking close to the entrance gates in Lot B (Premier Parking)  and C (East Parking Lot) for those with accessible placards or license plates. If you need accessible parking, let our parking staff know, and they will direct you. We strongly recommend arriving early since these limited spots are first-come, first serve basis!

Medication needs:

If you need to enter the venue with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable and a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  

Dietary Needs: 

At Lakewood Amphitheatre, we ensure you are provided with a variety of options concerning guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with your specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.

Service Animals: 

At Lakewood Amphitheatre, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. Only registered working dogs are allowed inside the venue during events.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Sign Language Interpretation:  

If you need an interpreter for an event, call us at least two weeks ahead of time at 404-443-5000 and we’ll arrange one for you. You’ll have to pick up your tickets at will call, where you’ll meet your interpreter and be taken to your seats. There’s no charge for interpreter services.

Hearing Devices:

If you need an assisted listening device, call us at least two weeks before the event at 404-443-5000 and we’ll sort it out for you.

Unexpected Needs:

If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat. Accessible seating allows for the person with accessibility needs and one companion. There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.

Mobility Device Storage: 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  

At The Venue Support:

If you have any questions or need more help, someone in our Guest Services information booth can help. You’ll find them in the West Plaza near the entrance to the lawn. All bathrooms, concession stands, and merchandise stands are accessible.